Defining Verification SLIs/SLOs for Engineering Leaders
Optimize your hiring integrity by measuring completion rates, latency, review rates, and fraud catch rates.
Defining clear SLIs and SLOs is essential for maintaining hiring integrity and operational excellence.Back to all posts
Your AI model just hallucinated in production, costing $50K in customer refunds. In a high-stakes environment, this isn't just a technical failure; it's a brand-damaging incident that could have been prevented with the right verification metrics in place. Engineering leaders must understand that the integrity of hiring
depends on not just technology but also on how well they measure and respond to verification performance. The stakes are high, and defining clear SLIs and SLOs for your verification processes is critical to mitigating risks and ensuring operational excellence.
For engineering leaders, establishing SLIs (Service Level Indicators) and SLOs (Service Level Objectives) is more than just a technical necessity; it's a strategic imperative. Completion rates, latency, review rates, and fraud catch rates serve as leading indicators that can predict drop-off and fraud attempts. These '
leading indicators' provide the telemetry needed to adjust reviewer staffing and refine policies, ensuring that your hiring processes are not just efficient but also secure.
### How to Implement It To successfully define and track verification SLIs and SLOs, follow these actionable steps: 1. **Define Your Metrics**: Identify and articulate the key SLIs and SLOs that matter for your verification processes: - **Completion Rate**: Measure the percentage of candidates who complete the full
verification process. Aim for a target of 95% or higher. - **Latency**: Track the time taken to complete verification. Strive for a latency of less than 5 minutes. - **Review Rate**: Monitor how many verifications require manual review. Keep this below 15%. - **Fraud Catch Rate**: Measure the percentage of ver
ified fraud attempts. Aim for a catch rate of 99%. 2. **Implement Monitoring Tools**: Invest in telemetry tools that can capture and report on these metrics in real-time. Ensure that your tools are integrated with your ATS or HRIS for seamless data flow. 3. **Analyze Drop-Off Rates**: Regularly review your completion
Key takeaways
- Establish clear SLIs and SLOs for verification processes.
- Monitor leading indicators to predict drop-off and fraud attempts.
- Adjust reviewer staffing based on telemetry data.
Implementation checklist
- Define SLIs for completion rate, latency, review rate, and fraud catch rate.
- Implement monitoring tools to capture telemetry data.
- Analyze drop-off rates to adjust reviewer staffing effectively.
Questions we hear from teams
- What are the most critical verification metrics to track?
- The most critical metrics include completion rate, latency, review rate, and fraud catch rate. These provide insights into the efficiency and security of your hiring processes.
- How can telemetry improve my hiring processes?
- Telemetry provides real-time data that allows you to identify and respond to issues quickly, improving both efficiency and security.
- What tools should I use for monitoring verification metrics?
- Look for tools that integrate with your ATS or HRIS and offer real-time reporting capabilities.
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