Defining Verification SLIs/SLOs: A Guide for Engineering Leaders
Unlock the potential of verification metrics to reduce fraud and optimize hiring processes.
"Defining SLIs and SLOs can save your organization from costly fraud and inefficiencies."Back to all posts
## The $50K Hallucination Your AI model just hallucinated in production, resulting in a $50K hit from customer refunds. This scenario isn't merely a nightmare; it's a reality for teams that overlook the importance of defining clear verification metrics. Without robust Service Level Indicators (SLIs) and Service Level
Objectives (SLOs), your team risks not only financial loss but also reputational damage. Imagine the implications of hiring a candidate who isn’t who they claim to be—potentially leading to security breaches or compliance failures. The stakes couldn’t be higher, especially in a landscape where fraud attempts are on the
rise. ## Why This Matters For engineering leaders, the importance of SLIs and SLOs in verification cannot be overstated. These metrics serve as leading indicators that predict drop-off rates and fraud attempts. Implementing SLIs allows teams to quantify their verification processes, enabling a proactive rather than a
reactive approach to fraud prevention. By monitoring these metrics, you can identify inefficiencies in your hiring process and adjust your policies accordingly, optimizing both the candidate experience and your operational efficiency. ## How to Implement It ### Step 1: Establish Baseline Metrics Begin by defining your
key SLIs, including: - Completion Rate: The percentage of candidates who complete the verification process. - Latency: The time taken for verification to complete. - Review Rate: The percentage of verifications needing manual review. - Fraud Catch Rate: The percentage of fraudulent candidates successfully identified.
### Step 2: Implement Monitoring Tools Utilize telemetry tools to continuously monitor these metrics. Tools like Grafana or Prometheus can help visualize your data, making it easier to spot trends and anomalies. ### Step 3: Create a Feedback Loop Regularly review your metrics and adjust your staffing and policies. If,
for instance, your fraud catch rate is lower than expected, it may indicate a need for additional manual reviews or enhanced verification methods. Establish a cadence for reviewing these metrics, whether weekly, monthly, or quarterly, to ensure ongoing optimization. ## Key Takeaways - Always define clear SLIs and SLOs
Key takeaways
- Define clear SLIs and SLOs to monitor verification processes.
- Use telemetry data to adjust staffing and policies.
- Regularly review metrics to minimize fraud and drop-offs.
Implementation checklist
- Establish baseline metrics for completion rate, latency, review rate, and fraud catch rate.
- Implement monitoring tools for real-time telemetry.
- Create a feedback loop for continuous improvement.
Questions we hear from teams
- What are SLIs and SLOs?
- SLIs (Service Level Indicators) are metrics that measure the performance of a service, while SLOs (Service Level Objectives) are the specific targets for those metrics.
- How do I implement SLIs and SLOs in my verification process?
- Start by defining key metrics like completion rate and fraud catch rate, then implement monitoring tools to track these metrics continuously.
- Why should I care about fraud catch rates?
- High fraud catch rates indicate effective verification processes, reducing the risk of hiring fraudulent candidates and ensuring compliance.
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