Defining Verification SLIs and SLOs: The Key to Mitigating Fraud and Drop-Off
Establishing clear Service Level Indicators (SLIs) and Service Level Objectives (SLOs) is critical for engineering leaders to prevent fraud and optimize hiring processes.
Establishing SLIs and SLOs is not just a metric exercise; it's a strategic necessity for engineering leaders.Back to all posts
Your AI model just hallucinated in production, costing $50K in customer refunds. Imagine the backlash from customers, stakeholders, and your team. In the fast-paced world of engineering, such incidents aren't just costly; they can tarnish your brand's reputation and impact long-term trust. The stakes are high, and your
team must be equipped to identify and mitigate risks before they escalate. Setting clear verification SLIs and SLOs is essential for not only safeguarding your operations but also for enhancing the candidate experience and ensuring hiring integrity.
For engineering leaders, defining SLIs and SLOs is not merely a technical exercise; it's a strategic necessity. The right metrics help you pinpoint vulnerabilities in your verification processes, enabling you to make data-driven decisions. Poor completion rates can signal friction in your candidate experience, while a
high latency could indicate inefficiencies in your system. Monitoring these leading indicators allows you to proactively address issues before they lead to drop-off or fraud attempts.
Implementing effective SLIs and SLOs requires a structured approach. Start with the basics: define what success looks like for each verification process. For instance, set a target completion rate of 95% and a fraud catch rate of 99%. Monitor latency closely; a target of under 2 seconds for candidate verification can
significantly enhance the user experience. Use telemetry data to inform staffing levels and policy adjustments, ensuring your team is adequately equipped to handle peak times.
The following steps outline how to implement SLIs and SLOs effectively: 1. **Identify Key Metrics**: Focus on completion rate, latency, review rate, and fraud catch rate. 2. **Implement Real-Time Monitoring**: Use tools that provide immediate feedback on these metrics. 3. **Create Feedback Loops**: Regularly review the
Key takeaways
- Establish clear SLIs and SLOs to track verification performance.
- Monitor leading indicators to predict drop-off and fraud attempts.
- Adjust staffing and policies based on telemetry data.
Implementation checklist
- Define SLIs for completion rate, latency, review rate, and fraud catch rate.
- Implement real-time telemetry for effective monitoring.
- Create a feedback loop for continuous improvement.
Questions we hear from teams
- What are SLIs and SLOs in the context of verification?
- SLIs (Service Level Indicators) are metrics that measure the performance of a service, while SLOs (Service Level Objectives) are the targets set for these indicators.
- Why is it important to monitor these metrics?
- Monitoring SLIs and SLOs helps identify vulnerabilities in processes, allowing proactive adjustments to prevent drop-off and fraud.
- How can I implement SLIs and SLOs effectively?
- Start by defining key metrics, implementing real-time monitoring, and creating feedback loops for continuous improvement.
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